Do you have payment plans?
Yes. We have several payment plans available. No credit checks required. A small down
payment is required. Monthly service fee applies. (No hardware can be included in a
Do you sell computer hardware as well as software?
Yes and No. We do not sell just hardware. We can provide hardware along with a custom
designed software system package if requested. If you purchase a contract with custom
designed software and a hardware system to go with it, we get the hardware, get the
computer up and running with the operating system and our custom designed software
installed and running. We then have that delivered to you. We do not offer any
guarantees on the hardware! The only guarantee is what the manufacturer provides. Any
hardware issues would be dealt with by the client through the hardware manufacturer and
GenBase Technologies has no liability for any hardware.
Can I cancel or change my Custom Designed Contract?
If you cancel the contract, the deposit is nonrefundable and there may also be a cancellation fee that is based on how far into the project you cancel.
Any changes to a contract may result in an adjustment of the cost of the project. Any changes
must be in writing and attached to the original contract via an "Adjustment Amendment". Any
changes to the original contract price must be included in the amendment. No changes will be
made without this amendment.
Hardware involved in Cancelled Contract
If a contract that includes hardware is cancelled, there will be a 20% restocking fee of the cost of
the hardware plus you will be charge for return shipping of the hardware. Hardware cannot be
included in a payment plan.
How can I return a product?
Once purchased, software is not returnable (Unless it does not do everything that we
stated that it would do). If you are not sure if you want a product or not, most of our
software can be downloaded in "Trial Mode". This way you can use it, with FULL
capabilities, to be sure it is something you like. After the trial period the software locks.
If you don’t like the software, you don’t have to do anything else. If you do like it, you
can call us and purchase the release code to activate and continue using the software
product. Once you purchase the activation code your software will never lock again.
How long will it take to get my software?
This depends on the product. For products that you purchase out right, they can be
downloaded immediately. For a product in “Trial Mode” you will get it via Email within
two business days. (Unique release codes have to be inserted into the version sent to you).
For custom designed and customized software, delivery dates will be given after the
specifics of the project are known and calculated.
Is there a deposit required for custom designed and customized software?
Yes. When you sign the contract a nonrefundable deposit of 25% of the contract cost is due.
(Unless you do a payment plan. Payment plans have their own deposit requirements). The
balance is due on delivery of the completed software. (Unless you do a payment plan).
If there is hardware included in the contract, the total amount of the hardware is due
when the contract is signed, plus the 25% nonrefundable deposit of the software cost.
What guarantee is there for custom designed and customized software?
GenBase Technologies will fix any bugs in the software at no charge. We guarantee that
the software will do exactly what it is supposed to do based on the contract or
we will make the necessary changes so that it does, at no additional charge.
What credit cards do you accept?
We accept all major credit cards.
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PO Box 782
Glenmont, NY 12077 GenBase@CapitalAreaBowlingReview.com
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